Comment Card

Guest Information
First Name
Last Name
Email Address
Address Line 1
Address Line 2
City
State
Zip Code
Address Type	Home Business
Company affiliation?
Date of Arrival?
Date of Departure?
Suite, Room, Cottage or Condo Unit number?
Was this your first stay at The Castle?	Yes No
How did you hear about us?
Were you here for:	Vacation/Pleasure Convention Center Event/Function Business
How did you make your reservation?	Online Over the telephone
Please rate the quality of the reservationist who booked your reservation.	Excellent Good Fair Poor
Would you return to The Castle in the Sand Hotel?	Yes No
Would you recommend The Castle to your family/friends?	Yes No

Please tell us how we are doing in the following areas:
Front Desk
Efficiency of the front desk staff	Excellent Good Fair Poor
Courtesy of the front desk staff	Excellent Good Fair Poor
Helpfulness of the front desk staff	Excellent Good Fair Poor
Housekeeping
Cleanliness of room upon check-in	Excellent Good Fair Poor
Room fully equipped at check-in	Excellent Good Fair Poor
Timely check-in	Excellent Good Fair Poor
Servicing of room during your stay	Excellent Good Fair Poor
Friendliness of housekeeping staff	Excellent Good Fair Poor
Efficiency of the housekeeping staff	Excellent Good Fair Poor
Pool
Cleanliness of the pool	Excellent Good Fair Poor
Cleanliness of the pool restrooms	Excellent Good Fair Poor
Cleanliness of the pool area	Excellent Good Fair Poor
Attentiveness of the pool guards	Excellent Good Fair Poor
Castle Grounds
Cleanliness of oceanfront patio	Excellent Good Fair Poor
Cleanliness of front office	Excellent Good Fair Poor
Cleanliness of beach	Excellent Good Fair Poor
Cleanliness of restrooms	Excellent Good Fair Poor
Cleanliness of parking lots	Excellent Good Fair Poor
Beach House Restaurant
Friendliness of servers	Excellent Good Fair Poor
Quality of service received	Excellent Good Fair Poor
Quality of food at breakfast	Excellent Good Fair Poor
Value of food at breakfast	Excellent Good Fair Poor
Breakfast choices	Excellent Good Fair Poor
Quality of Seafood & Prime Rib Buffet	Excellent Good Fair Poor
Value of Seafood & Prime Rib Buffet	Excellent Good Fair Poor
Selections on Seafood & Prime Rib Buffet	Excellent Good Fair Poor
Would you return to The Beach House Restaurant?	Yes No
Would you recommend The Beach House Restaurant to friends/family?	Yes No
Coconuts Beach Bar & Grill
Friendliness of servers	Excellent Good Fair Poor
Friendliness of bartenders	Excellent Good Fair Poor
Quality of service received from servers	Excellent Good Fair Poor
Quality of service received from bartenders	Excellent Good Fair Poor
Quality of food at Coconuts	Excellent Good Fair Poor
Value of food at Coconuts	Excellent Good Fair Poor
Food served in a timely manner at Coconuts	Excellent Good Fair Poor
Variety of menu selections at Coconuts	Excellent Good Fair Poor
Live entertainment at Coconuts	Excellent Good Fair Poor
Would you return to Coconuts?	Yes No
Would you recommend Coconuts to friends/family?	Yes No

Guest Comments
Please use this space to tell us any additional comments you have about your experiences at The Castle in the Sand Hotel.

Castle in the Sand Hotel
3701 Atlantic Avenue | Ocean City, Maryland 21842
410-289-6846 | 1-800-552-SAND | info@castleinthesand.com